• Unleashing potential – using technology to support a clearly defined fleet policy

  • Better together – Becoming an extension of your fleet management team

  • Experience through knowledge – We listen, evaluate, then enhance the delivery

Privacy policy

We treat the privacy of any personal data that we hold with the same care and respect that we would want our data to be treated. FSGB is committed to complying with the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

This privacy policy explains how we collect, store, and use any personal data about you that we collect, be it provided by you, your employer or a third-party.

About us

Fleet Service GB provides fleet management services in conjunction with our clients. If your employer contracts Fleet Service GB to provide services, then responsibility of the data we hold is jointly controlled by us and our employer.

Fleet Service GB is registered at The Old Coach House, Pickwick Park, Park Lane, Corsham, Wiltshire, SN13 0HN.

If you have any questions about the data we hold or how we treat or process that data please contact: Customer Services via e-mail to  customerservices@fleetservicegb.co.uk or call the team on 03332 200501.

 

FSGB is a UK based company and therefore following Brexit we have appointed IT Governance Europe Limited to act as our EU Representative if you are an EU citizen and wish to exercise your rights under the EU General Data Protection Regulation (GDPR), or have any queries in relation to your rights or privacy matters generally please email our Representative at eurep@itgovernance.eu or post your request or query to:

EU Representative, IT Governance Europe, Third Floor, The Boyne Tower, Bull Ring,

Lagavooren, Drogheda, Co. Louth, A92 F682

When contacting our Representative please ensure you include our company name in any correspondence you send.

 

What information we collect

a. Device information

When viewing our website, our portal or using the FSGB app we automatically collect some technical information to help us deliver the best experience and investigate any issues. This includes:

  • IP (internal protocol) address
  • device ID
  • browser type
  • browser version
  • device type

 

b. Information about you

We collect and hold various types of information depending on the both the services that Fleet Service GB provide or that your employer manages through our sites. This information may include:

  • Your name
  • You address
  • You phone number(s)
  • You e-mail address
  • Your date or birth
  • Your national insurance number
  • The registration number of your private vehicle (when used for business purposes)
  • Your location
  • Your driving licence number
  • Your driving convictions
  • Your accident history
  • Driving profile
  • Telematics driving score
  • E-learning history
  • Details of vehicle related fines and charges

 

c. Audit information

We collect tracking information about any data changes that you may make when using our site. This provides an audit log for us to track and understand how the data is updated. We have a legitimate business interest in processing this data to ensure data integrity and auditing for dealing with any potential data issues.

How we collect your information

We collect data both directly from you but also via your employer when they take Fleet Service GB provided services. We also obtain some information from third party providers such as Licence Check for licence checking.

How we use your information

The primary use of your information is to provide you and your employer with the services we are contracted to supply. This includes, but is not limited to:

  1. scheduled messaging via SMS, push notifications, and e-mail with important information about your vehicle, compliance, and bookings
  2. arranging collection and delivery of your vehicle for maintenance needs
  3. reporting trends to your employer

Your employer may also use the data that we hold for their needs and processes as your employer.

How we share your information

We may share your personal information with our supplier network in order to fulfil a request made by you or by your employer on your behalf, such as providing a home address to attend a vehicle breakdown.

We may share your personal information with your employer’s insurance company where you have been involved in an accident.

We may share you personal information were a parking offence or notice of indented prosecution is received for a vehicle you are driving for your employer.

In some circumstances we may be required by law to disclose your personal information. This could be through a court order or because the police or other legal or regulatory enforcement agency has requested it.

We require that all third parties with whom we may share your personal information treat it as confidential and comply fully with all applicable UK data protection laws.

How we store your information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) pursuant to: (a) the model clauses published by the European pursuant to Commission Decision C (2010) 593 Standard Contractual Clauses (Processors) and a copy of the model contract clauses is available here; or (b) Where we transfer or store personal data in the United States, the US Privacy Shield Regime. It may also be processed by selected third parties operating outside the EEA engaged in, for example, the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Information that we collect will not be transferred outside the European Economic Area without ensuring that the personal information is protected to an equivalent standard.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Sites and any transmission is at your own risk.

How long do we keep your personal data?

Once you either leave your employer or your employer terminates their contract with Fleet Service GB then your data will be cleared down. Data clearing is delayed for a period of time required to ensure that any subsequent queries can be dealt with.

As per both the Data Protection Act 2018 and the EU GDPR you have the right to request that your data be removed from our systems at an earlier date.

What rights do you have?

You have the right to have any personal information held about you corrected if it is not accurate. Where possible your data can be edited directly by you but if not, you can contact our Customer Services Team.

You have the right to request a copy of the personal data we hold about you. Where possible you can access and view the data that we are holding. If you are unsure how to access your data or require additional assistance you can contact our Customer Services Team.

You have the right to take your personal data with you. Your data can be provided to you in an industry standard format as required.

You have the right, in certain circumstances, to object to our processing of your personal information. Please contact our Customer Services Team if you wish to object to any processing of your data.

You have the right to have your data erased. If you feel your data is being held longer than it needs to be you can contact our Customer Services Team to discuss your rights and any issues you may have with our processing and storage of your data.

Who do I contact?

Your information is collected and processed both by Fleet Service GB and your employer depending on the services being taken and how your employer uses our system. Please direct any questions and queries to Fleet Service GB in the first instances where it can then be directed to your employer if required.

You can contact Fleet Service GB on 03332200501 or via email to customerservices@fleetservicegb.co.uk or via post to Fleet Service GB, The Old Coach House, Pickwick Park, Park Lane, Corsham, Wiltshire, SN13 0HN.

 

FSGB is a UK based company and therefore following Brexit we have appointed IT Governance Europe Limited to act as our EU Representative if you are an EU citizen and wish to exercise your rights under the EU General Data Protection Regulation (GDPR), or have any queries in relation to your rights or privacy matters generally please email our Representative at eurep@itgovernance.eu or post your request or query to:

EU Representative, IT Governance Europe, Third Floor, The Boyne Tower, Bull Ring,

Lagavooren, Drogheda, Co. Louth, A92 F682

When contacting our Representative please ensure you include our company name in any correspondence you send.

Fleet Service GB | 9, Pickwick Park | Park Lane | Corsham | SN13 0HN

Switch: 03332 200 501

FSGB_Logo

Fleet Service GB,
The Old Coach House,
Pickwick Park,
Park Lane,
Corsham,
SN13 0HN

Email: info@fleetservicegb.co.uk

Switchboard: 03332 200 508

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