Fleet chiefs have been warned that maintaining vehicle downtime at ‘acceptable levels’ will be a major challenge in 2020 with workshop capacity under pressure and increasing vehicle complexity proving to be a challenge for technicians.
The warning comes from the British Vehicle Rental and Leasing Association (BVRLA) in its ‘Industry Outlook 2020’ report, which outlines how the fleet industry will be “rewired” over the next 12 months with ‘connected, electrified and digitised’ summing up the transitioning of the sector.
As new technologies revolutionise the fleet industry, BVRLA chief executive Gerry Keaney concluded: “Our sector is in for a bumpy ride in 2020.”
Conversely the importance of managing vehicle downtime would, suggested the report, drive demand for predictive fleet maintenance solutions, which is one of the major reasons why Fleet Service Great Britain (Fleet Service GB) has developed its range of web-enabled, client-bespoke dashboards under its “inspire fleets to Achieve better” strapline.
The dashboards include Achieve Maintenance Management, which enables fleet decision-makers to drill down into the minutiae of vehicle pence per mile costs and vehicle servicing and maintenance data providing in-depth trend and predictive analysis and aiding compliance.
The BVRLA report said that the aftermarket was already “struggling” to keep pace with new technology including software driven parts and sensors meaning that workshops were having to spend more investment on equipment and technician training.
The report continued: “Manufacturers are not helping the situation because many of the latest vehicle repair methods are developed digitally rather than physically. What works on CAD (computer aided design) doesn’t always translate to the repair bay.”
As well as tooling up, the number of technicians trained to work with the latest Advanced Driver Assistance Systems (ADAS) and on electric and hybrid powertrains was limited.
The report, compiled based on the views of 20 industry leaders, said: “Most of our respondents said that repair and maintenance networks were keeping on top of the situation for the moment, but that the strain could grow as the new technology becomes the norm.”
Furthermore, said the report, the transition could not be happening at a “worse” time with dealerships closing and workshop capacity continuing to shrink as fleet vehicle contract extensions remained high meaning cars and vans required more maintenance and consequently spent additional time in garages.
Therefore, the report concludes: “Maintaining fleet downtime at acceptable levels, particularly during seasonal peaks for crashes and breakdowns, will be a major challenge in 2020.”