SUPPORTING THE DRIVER
The Fleet Service GB Support Team become, in every sense, an extension of our own internal operation. The Fleet Service GB Support Centre never closes, so you can access help, advice and guidance on a genuine 24/7 basis for all driver and vehicle-related management services. Our parameter instructions to Fleet Service GB are very specific in what the company can or cannot do but, at all times, you will be supported.
In the event of challenging issues, the Fleet Service GB Support Team has been provided with the name and contact number of someone within our company.
On receipt of the welcoming pack from Fleet Service GB you will find information about the services which will be provided. These will include services such as:-
- payment of fines
- dealing with road traffic offences
- production of a vehicle policy and driver handbook, etc
The range of services delivered by Fleet Service GB may vary from time-to-time but be assured whatever your requirement, the Fleet Service GB Support Team will deal with you in an appropriate and efficient manner.
Making support services personal is our mutual objective.
Please note any recorded events indicating a possible motoring driver offence or failure to comply, is recorded automatically as part of the integrated continuous measurement aspect of the Achieve Driver Management programme and will impact on your Live Driver Score.
The Fleet Service GB advantage
The vehicle. The driver. The journey.
Fleet Service GB want to be sure every time you use any of the services we have requested you have a positive experience.
It is important that you also read and understand the contents of the company handbook and related policy documents.
The company welcomes feedback – good or bad – which demonstrates a clear commitment on its part to continuously improve the service by listening and reacting to driver comments.
Our decision to use Fleet Service GB was also influenced by clear driver benefits such as:-
- the use of an integrated driver App – fully supporting a dynamic communications programme
- a genuine 24/7 Support Centre staffed by Fleet Service GB’s own fully qualified people (human response within seconds – no automated answering systems)
- collection and delivery of vehicles for routine servicing and repairs
We were also influenced by the overall partnership approach demonstrated by Fleet Service GB, which supports our own company’s continual aim (in addition to driver safety and wellbeing) of achieving and maintaining operational efficiencies.