A SUPPORT SERVICE MADE PERSONAL
Support guidance and help for all service maintenance and repair-related activity is available to you from a genuine 24 hours/7 days a week call centre (it never closes).
The Fleet Service GB Support Team answer all calls within 20 seconds, so your query will always be dealt with efficiently and quickly. You can also get in touch using the Driver App, which offers a range of services at the touch of a button.
The Support Team takes ownership of your requirement, refers to our parameters, makes all the necessary arrangements, keeps you fully informed and importantly, maintains a comprehensive record of the transaction.
Achieve Maintenance Management includes routine servicing and related repairs, wear and tear replacement (brakes, tyres, etc) replacement vehicle rental and breakdown and recovery.
The Support Team will send automatic reminders and prompts for vehicle servicing and MoTs.
You will receive a personal and efficient maintenance management service.
Please note any maintenance related expenditure (an event) deemed to be driver influenced (ie. avoidable) will be recorded automatically as part of the integrated continuous measurement aspect of the Achieve Driver Management programme and will impact on your Live Driver Score.
The Fleet Service GB advantage
The vehicle. The driver. The journey.
Fleet Service GB want to be sure every time you use any of the services we have requested you have a positive experience.
The company welcomes feedback – good or bad – which demonstrates a clear commitment on its part to continuously improve the service by listening and reacting to driver comments.
Our decision to use Fleet Service GB was also influenced by clear driver benefits such as:-
- the use of an integrated driver App – fully supporting a dynamic communications programme
- a genuine 24/7 Support Centre staffed by Fleet Service GB’s own fully qualified people (human response within seconds – no automated answering systems)
- collection and delivery of vehicles for routine servicing and repairs
We were also influenced by the overall partnership approach demonstrated by Fleet Service GB, which supports our own company’s continual aim (in addition to driver safety and wellbeing) of achieving and maintaining operational efficiencies.