Fleet Service GB’s customer service excellence rewarded with first industry ‘Oscar’

Fleet Service Great Britain (Fleet Service GB) launched just five years ago, has underlined its market-leading credentials by winning its first industry ‘Oscar’.

The pro-active fleet and driver management company that delivers solutions through industry-leading intelligent integrated online dashboards under the “inspire fleets to Achieve better” banner, won the Customer Service Award at the annual awards hosted by industry publication Fleet News. The business was also highly commended in the headline Fleet Supplier of the Year category.

Known as the fleet industry ‘Oscars’, it was the first time that the Wiltshire-based company has entered the awards. They were presented at a glittering ceremony at London’s Grosvenor House Hotel hosted by BBC TV presenter Steph McGovern and attended by almost 800 people.

Fleet Service GB was launched in spring 2015 and since then has gone on to have more than 12,000 cars and commercial vehicles and drivers registered across its five major services: Maintenance management, accident management, risk management, acquisition and disposal and truck management.

The Fleet News Awards are now in their 32nd year and this year’s judging panel in making the presentation to Fleet Service GB said: “Fleet Service GB takes the time to understand how a fleet works and what it needs – everything the company does reflects that. It works in an open and transparent way to build a partner relationship, not simply a client relationship.

“Collaboration, a desire to listen and an in-depth understanding of their customers’ needs are just three of the factors which elevate Fleet Service GB’s customer service. The fleet management provider’s aim is always to manage and reduce fleet operating costs. This level of service has resulted in 100% customer retention, with the company having never ‘lost’ a customer.”

Marcus Bray, head of sales, Fleet Service GB, who collected the Award, said: “The company’s philosophy is that a fleet management company must never forget that it is the client who owns the asset and it is their money the management company is spending.

“To be successful therefore, a fleet management company must truly understand a client’s needs and become a genuine extension of the customer’s management team. By sharing goals and visions, trust develops which ultimately leads to a partnership that delivers a cost and operationally beneficial service.

“That is exactly what the Fleet Service GB promises to customers and strives to deliver every day, which is why it is fantastic that the ‘Oscar’ recognises the company’s delivery of customer service excellence.

“Winning a fleet industry ‘Oscar’ is superb recognition for Fleet Service GB and everyone working at the business. While being recognised with a highly commended in the Fleet Supplier of the Year category is a major achievement for such a young company against such long-established businesses.

“Fleet Service GB uses cutting-edge IT systems to deliver solutions to customers, but technology is simply a tool – the big ingredient is people and that is how Fleet Service GB differentiates itself in the marketplace.

“Fleet Service GB will always be face-to-face and personal – there is no other way to deliver an effective fleet management solution where dealing with the almost impossible to measure intangibles, will always make the difference.”

Top photo caption: Marcus Bray (centre), head of sales, Fleet Service Great Britain, receives the Customer Service ‘Oscar’ from award sponsor Mark Godfrey, strategy, insight and digital development director, Copart UK, watched by compere Steph McGovern.

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