Maintenance – Service – Support – We are here to help

Achieve Maintenance Management

The Fleet Service GB Achieve Maintenance Management programme is there to help and assist you in keeping your vehicles safe and legal at all times

Modern vehicles are generally very reliant and dependable but, at the same time, you as a driver, have a personal responsibility to ensure that the vehicle is compliant.

The Achieve Maintenance Management programme and the Fleet Service GB Service Support Team is there to support you.

Please make sure you have read and understood your company handbook and related policy documents, referred to as Essential Reading.

 

Quick Response

Whenever you need to contact the Service Support Team, you may do so either by using the driver App or making a telephone call.  All calls are answered by dedicated qualified personnel within a maximum of 20 seconds where you will be required to request the appropriate service and then immediately connected to a human response service – the Service Support Team are always available to support you on a genuine 24/7 basis.

Supplier Partnerships

For the majority of servicing and related repairs on your vehicle, Fleet Service GB will utilise its own national network of preferred garages branded Achieve Garage Partnership.  This network is an extension of the Service Support Team and will ensure that each and every time there is a requirement the service you receive will be to an excellent standard.  If that is not the case, then please tell us as soon as you can by emailing customerservices@fleetservicegb.co.uk

24/7 Service Support

Your vehicle, because its registered in the service maintenance and repair programme will be monitored and supported throughout its operational life.  The Achieve Maintenance Management programme will provide automatic prompts and reminders covering all aspects of the vehicles maintenance requirements.  These communications will be presented to you via the driver app.

The Service Support Team are there to ensure everything necessary to keep the vehicle safe and compliant is done, as requirements are identified.

Ancillary Supplies

Please be aware that the programme supports all related maintenance requirements such as:

  • replacement vehicle hire
  • breakdown and recovery
  • tyres
  • glass
  • other ancillary items

All you have to do to access any of these ancillary services or to receive support is to make contact, either by using the driver App or by making a phone call to the Service Support Team.  The correct response to your requirement will be identified by the team and implemented.

Fleet Service GB is here to support you

Making service personal – we never close