Our business continuity plan

August 2020

Continuing to deliver

At the beginning of the COVID-19 crisis, Fleet Service GB seamlessly transferred all of its operations to a home-working environment and are delighted to report throughout the lock-down period a consistently high level of service has been delivered to all Fleet Service GB customers.

Fleet Service GB never closes and the on-call service support team answers all telephone calls within 12-seconds. This unique service has on occasions throughout the crisis provided support and assistance to drivers – in many cases facing their own challenging circumstances.

In addition to dealing with customers daily requirements – many of whom are essential service companies – we have, on a regular basis, hosted regular Zoom workshops looking at all aspects of the difficulties faced by fleets during these unprecedented times. Recently we have hosted a four-part series of workshops discussing in detail the implementation of Achieve Driver, an industry leading work-related road safety programme.

All of the team at Fleet Service GB are immensely grateful for the support they have received from their own supply chain including independent garages, dealerships and other related support services. By working in partnership and operating with a ‘can-do’ mentality then the requirements and demands of all Fleet Service GB customers have not just been satisfied but exceeded.


March 24th 2020

Business continuity update

The government advice is continually changing and adapting to this unprecedented situation we all find ourselves in.

Fleet Service GB is closely monitoring the government’s advice and the impact it is having on the industry’s services, products and suppliers. Our team is holding regular reviews of the situation to ensure we react appropriately, and we are communicating at all times with our clients, to keep them updated.

Our communication methods remain unchanged; we are still contactable across all mediums. We advise all drivers to communicate the following way:

  • Driver App– for all non-critical requests.
    Download the app here: iOS  Android
  • Email info@fleetservicegb.co.uk– for non-critical booking requests, or to follow up on anything of a non-critical operational nature.
  • Call the normal number 03332 200500– for any urgent requirements or emergencies.

The health, well-being and safety of our staff is paramount. Our workforce continues to provide our complete service remotely, fully supported by our technology and communication systems.

Above all, please keep yourself safe.


March 24th 2020 8am

COVID-19 News Update

Garages, fuel stations and car rental outlets are among the ‘essential businesses’ the Government is allowing to stay open as the UK moves into lockdown as a consequence of the coronavirus (Covid-19) pandemic.

However, car showrooms are among the businesses, premises and places that have been forced to close in the wake of Prime Minister Boris Johnson’s state of the nation address on Monday evening (March 23).

The Government has said that it will review its action in three weeks as it seeks to do “what we can to reduce the spread of coronavirus”. The full list of businesses and premises to close and those that are allowed to remain open is available at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874732/230320_-_Revised_guidance_note_-_finalVF.pdf

In other developments:

  • The Driver and Vehicle Standards Agency (DVSA) suspended MoTs for all HGVs, trailers and public service vehicles for up to three months from March 21. All HGV and PSV vehicles as well as trailers with an MoT will be automatically issued with a three-month certificate of temporary exemption. Operators will not receive a paper exemption certificate. Instead, the MoT will be extended by three months from its current due date. But it said that vehicles must be maintained, kept safe to drive and operated within the terms of Operators’ Licence conditions throughout that time. However, the DVSA said that some operators may need to apply for an exemption if there vehicle was due an MoT before the end of March. The Department for Transport is continuing to keep MoT testing under review for cars, light commercial vehicles and motorcycles. Further information is available at: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-lorries-buses-and-trailers
  • Transport for London temporarily suspended all road user charging schemes – the Congestion Charge, Ultra-Low Emission Zone and Low Emission Zone – in the city with effect from yesterday (Monday, March 23) until further notice.


March 17th 2020

For clarity to our clients of our current position in terms of business continuity amidst the COVID-19 pandemic and recent government advice, we would like to inform you of the following:

Fleet Service GB remains fully operational and is continuing to offer driver support.

The health, well-being and safety of our staff is paramount, therefore our planned procedure has been implemented:

Over the last few weeks, we have been preparing our teams to ensure we have the technology in place to support a remote office environment. Our workforce has been set up to continue working from home, with complete access to IT and communication software. All calls, app requests and emails are, and always have been, handled by the Fleet Service GB Support Team, nothing is outsourced, so we can guarantee this continuity.

Any face to face meetings, both internal and external, are being either rescheduled or arranged as a telephone call or video conference call. 

We are in constant communication with all Fleet Service GB partners and our wider supply chain, and will notify drivers directly if any current bookings are affected. We will continue to make non-critical bookings if feasible and are working hard to ensure that all urgent requests can be accommodated across the network.

Our communication methods remain unchanged; we are still contactable across all mediums. We advise all drivers to communicate the following way:

  • Driver App – for all non-critical requests.
    Download the app here: iOS  Android
  • Email info@fleetservicegb.co.uk – for non-critical booking requests, or to follow up on anything of a non-critical operational nature.
  • Call the normal number 03332 200500 – for any urgent requirements or emergencies.

Our aim is to minimise as much disruption as possible. We are following all current government guidelines and advice and are holding regular reviews to ensure we react appropriately to any changes. We will keep all clients updated as and when things change.

We are entering challenging and uncertain times, but will offer support all the way. We wish all our staff, clients and business partners the best of health.


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