Personal service, communication clarity and up-front cost information to aid budget setting have been among the benefits for BriggsAmasco of appointing Fleet Service Great Britain (FSGB) as its fleet management provider.
West Midlands-headquartered BriggsAmasco operates a near 80-strong fleet of company cars and light commercial vehicles and is the UK‘s leading national industrial and commercial roofing company.
BriggsAmasco, which has a network of branches nationwide, opted for a sole supply fleet management solution with FSGB.
Following a short pilot project with vehicles based at two branches, FSGB now delivers a range of services to BriggsAmasco across its 44-strong company car and 34-strong van fleets that includes: fleet management and maintenance, accident management, vehicle rental and vehicle licencing.
FSGB was launched by Marcus Bray, who with his father and stepmother was instrumental in the growth of Fleet Support Group (FSG) from a kitchen table concept to becoming the UK’s largest privately owned fleet management company managing 55,000 vehicles and drivers when it was sold in 2011. BriggsAmasco had previously been an FSG client.
Matt Jones, BriggsAmasco company accountant with fleet responsibility, said: “We want our fleet management provider to become a genuine extension of our internal fleet team taking total ownership of the function to enable our business to function at peak efficiency and focus on construction.
“The pilot was a success and, while the partnership is in its early days, we are delighted with the level of service we are receiving; nothing is too much trouble and all communication is very clear. We want a hassle-free business arrangement with our fleet management supplier that has the confidence to take decisions within the parameters we set.”
The all-diesel outright purchase fleet is focused around a sole-supply Vauxhall Insignia and Astra car fleet and predominantly Mercedes-Benz Vito and Sprinter vans. The company currently operates a five-year/150,000-mile replacement policy but takes a discretionary view on new vehicles when either parameter is reached.
FSGB operates a National Price Promise maintenance programme that provides a genuine one price for the same job, on the same vehicle, anywhere in the UK.
Andy Smith, BriggsAmasco financial director, said: “We like the clarity of the National Price Promise as we have knowledge of costs up front and that greatly assists with our budgeting process.”
Marcus Bray, FSGB’s head of sales, said: “FSGB brings together an award-winning team with fleet management experience and industry-recognised reputations, embracing the very latest processing and information technology to deliver a personal exclusive experience that continually demonstrates exceptional value.
“Clarity and communication are fleet management critical along with personal service, but too often companies lose all that by implementing technology-based solutions without human intervention.
“We work closely with individual clients to understand their requirement and to tailor the service ultimately delivered. Technology is important, but so is personal service to deliver a first class experience and ensuring customer parameter compliance.
“We already have a strong relationship with BriggsAmasco and it is progressing nicely. I first came into contact with the company about 10 years ago and we enjoyed a good partnership for a number of years. With FSGB winning the new fleet management contract it feels as though the business has come home.”