Achieve Crash Management


Our Achieve Crash Management service ensures that, in the event of an incident, the driver has only one number to call at any time of day or night. The driver is looked after throughout all aspects of the incident, from the moment it is reported through to final repair completion. Our specialist team even completes the driver claim form over the phone, with all calls voice-recorded to provide a definitive audit trail.

  • Response and support
    Our 24/7 crash management support centre never closes. All communications by call, our Driver App or the Driver Portal are dealt with personally by a member of the Fleet Service GB team. We deliver 100% support, and handle all aspects of the incident.
  • Crash repairs
    We work closely with Fleet Service Partnership, our national network of preferred garages, to provide a highly professional and flexible service, ensuring vehicle repairs are completed in the minimum time, without compromising quality or safety.
  • Management information controls
    Our own industry-leading IT and communication systems are customised to process all services required in line with specific instructions, and our accident reports provide sufficient information to take any relevant action. Instant access to all reporting and fleet performance evaluation is available through the Fleet Service GB online portal.
  • Integrating driver support
    Our reporting data is invaluable in helping to identify drivers needing appropriate help and support. The Fleet Service GB Achieve Driver Management programme supports the company policy in this important area.
  • Billing process
    The Fleet Service GB specialist team handles all aspects of the payment process, paying garages, recovering money from insurance companies and invoicing customers for any excess, recovery of any uninsured loss expenditure plus any other related costs.
  • Financial – operational impact
    • Reduction of incident rate
    • Reduced insurance premiums
    • Reduced maintenance costs
    • Improved fuel consumption
    • Increased residual values

Download our information sheet.


Part of the Achieve family of Driver and Vehicle Management Services

A driver management programme managing work-related road safety.

Everybody knows that well-maintained vehicles improve a fleet’s efficiency and effectiveness.

A highly efficient and cost effective way of handling the minutiae of fleet administration.

Delivering a comprehensive range of fleet management services through its dedicated Achieve Fleet Manager division.

A nationwide network of independent garages providing a value for money range of vehicle supporting services, without compromising on quality or safety.