INTRODUCTION TO ACCIDENT MANAGEMENT
Our Accident Management service ensures that, in the event of an incident, the driver has only one number to call at any time of day or night. The driver is looked after throughout all aspects of the incident from the moment it is reported through to final repair completion. Our team even completes the driver claim form over the phone, with all calls voice-recorded to provide a definitive audit.
- Personal support
Our 24/7 accident management support centre never closes. Manned by our own qualified personnel, Fleet Service GB staff deal personally with all communications either via our app, driver portal or telephone call (answered within 20 seconds) and arrange related services to support your driver and vehicle. Our main priority is to recover and support the driver; we take ownership of the situation, organising claim forms, recovering the vehicle, arranging repairs, negotiating with insurance companies and garages, and arranging uninsured loss recovery if necessary.
- Personal suppliers
Working in close partnership with Fleet Service GB, our national network of preferred garages provide a highly professional and flexible service, ensuring vehicle repairs are completed in the minimum time.
- Personal administration
Our own industry-leading IT and communication systems are customised to process all services required in line with your specific instructions, and our accident reports provide sufficient information to take any relevant action. Instant access to all reporting and fleet performance evaluation is available through the Fleet Service GB online portal.
- Personal support
Our reporting data is invaluable in helping to identify drivers needing appropriate interventions. The Fleet Service GB Achieve Driver Management programme supports the company policy in this very important area.
- Personal payments
Fleet Service GB handles all aspects of the payment process, paying garages, recovering money from insurance companies and invoicing customers for any excess, uninsured loss expenditure and any other related costs. Management charges for the service are invoiced monthly.
- Personal results
Effective accident management results in:
- Reduction of incident rate
- Reduced Insurance premiums
- Reduced maintenance costs
- Improved fuel consumption
- Increased residual values
- Personal partners
By choosing Fleet Service GB as your accident management partner, you will ensure your vehicles and drivers are well looked after and the value of your assets protected:
- Vehicle downtime is minimised
- Uninsured losses are identified and recovered
- All claims are closed efficiently
- Your personal team
Fleet Service GB personnel are part of a co-ownership business model – an industry first – so everyone has a personal interest in delivering an excellent level of service at all times.
Achieve Driver Management from Fleet Service GB is a driver compliance programme that helps your company manage work-related road safety.
Our Accident Management service ensures that, in the event of an incident, the driver has only one number to call at any time of day or night.